Our low code development team specializes in creating custom solutions for our clients. This project involved building an incident management system for a US-based customer using the Appian platform. The system was designed to help organizations respond quickly and effectively to incidents, replacing manual processes that relied on spreadsheets and paper forms. This solution streamlined the incident management process, reducing the need for manual paperwork and increasing efficiency. Key features of the system included role-based access control, robotic process automation (RPA), trend analysis, a customized incident library, and robust reporting capabilities. Our goal was to provide our client with a comprehensive and efficient solution to manage incidents and prevent future occurrences.