HDSOFT Technologies Private Limited
Managed IT & Security Support
Comprehensive Proactive IT Support
Modern businesses cannot afford downtime, ransomware, unauthorized access, or hidden security risks. This service helps organizations stay ahead with proactive IT support, continuous monitoring, rapid threat detection, and strong policy enforcement across users, devices, and access points.
From securing endpoints and handling threats to improving compliance and supporting Microsoft 365 operations, the goal is to reduce disruptions before they occur creating a reliable, secure environment where teams can focus on growth instead of IT issues.
End-to-End Managed Coverage
A complete managed service spanning endpoint protection, network monitoring, email security, vulnerability management, compliance controls, and core Microsoft 365 support giving the business one structured support model instead of fragmented tools and teams.
Structured Response with Clear SLAs
Defined incident priorities, response targets, and resolution timelines help ensure issues are handled with urgency and consistency during the service coverage window, with high priority incidents treated on an urgent basis.
Why Businesses Trust HDSOFT for Managed IT
Endpoint Protection
Defend your business’s sensitive data and day-to-day operations against advanced modern threats, ransomware, and unauthorized access with enterprise-tier, proactive defenses. This protection is designed to strengthen endpoint security across your environment and reduce the risk of disruptions caused by evolving cyber threats.
Automated Threat Resolution
Minimize costly business disruptions and system downtime with intelligent systems that instantly detect, investigate, and neutralize cyber threats without waiting for manual intervention. This helps your business respond faster to security incidents and maintain operational continuity when threats emerge.
Accelerated Compliance
Simplify your path to securing DoD contracts and meeting strict industry standards with built-in audit logging, tamper protection, and continuous compliance enforcement. This approach helps strengthen accountability, improve security oversight, and support ongoing compliance requirements across your environment.
Endpoint Security
Comprehensive Endpoint Monitoring Built to Detect Threats, Enforce Control, and Strengthen Everyday Security
01
Next-Generation Antivirus (NGAV)
Configure and enforce Defender Antivirus policies across all endpoints. Enable ransomware protection and review quarantine logs weekly.
05
Tamper Protection
Enable tamper protection tenant-wide to prevent unauthorized security changes. Verify enforcement across endpoints and monitor tampering attempts.
09
Endpoint Detection & Response (EDR)
Investigate high-severity EDR alerts with rapid triage and validation. Perform monthly threat-hunting and document remediation steps for confirmed incidents.
02
Automated Investigation & Remediation (AIR)
Audit AIR actions weekly to ensure accuracy and coverage. Validate Entra ID integration and refine investigation logic quarterly.
06
Attack Surface Reduction (ASR)
Deploy ASR rules in audit mode before enforcement. Create allowlists for legitimate apps and tune rules monthly to reduce false positives.
10
Device Control (USB & Peripherals)
Define policies for allowed and blocked removable devices and peripherals. Enforce read-only access where required and review usage reports for unauthorized transfers.
03
Vulnerability Management
Perform continuous vulnerability assessment across Windows endpoints. Deliver patching reports, track remediation progress, and advise on mitigations when needed.
07
Device Compliance & Conditional Access
Enroll endpoints into MDM and enforce Intune compliance policies. Set up Conditional Access rules and enforce MFA for all users.
11
Endpoint Security Baselines
Deploy Microsoft-recommended security baselines for OS and application hardening. Customize settings for business workflows and monitor configuration drift.
04
Centralized Logging & Audit Trail
Verify log completeness and retention across endpoint and identity data sources. Record security-relevant activity including process execution and network connections.
08
Email Security
Configure anti-phishing and anti-spoofing policies to protect domain reputation. Monitor email threats and investigate incidents including credential theft and malware delivery.
Network Security
Network Monitoring & Firewall Management
Protect your perimeter and gain full visibility into endpoint network activity. We block threats before they enter and document everything for audits.
What every engagement includes
Endpoint-based network protection enforced across all managed devices
Host-based firewall configuration, port restriction, and compliance validation
Full network event logging process, connection, IP, and domain activity
Periodic reports on blocked malicious communications and firewall status
On-demand logs and evidence summaries for audits and investigations
Network protection
Block outbound connections to malicious IPs and domains with endpoint-based protection policies. Enforcement is validated across managed devices, with event reviews and reporting on prevented malicious communications.
Firewall management
Configure and enforce host-based firewall rules for inbound and outbound traffic across managed devices. Unnecessary ports and services are restricted, with compliance and enforcement status regularly reviewed.
Endpoint audit logging
Log and retain endpoint and network security events including process, connection, IP, and domain activity. This supports investigations, audit needs, and stronger compliance visibility across the environment.
Incident support
Provide retained logs, network activity evidence, and reporting summaries to support incident investigations and audit reviews. This helps improve response readiness and documentation traceability.
Monthly Deliverables
Security Reports & Compliance Evidence,
Delivered Every Month
01
Threat Prevention
Report
Monthly visibility into blocked threats across endpoint, email, and network controls, showing how preventive security measures are performing.
02
Incident Response Summary
A clear summary of investigated incidents, actions taken, and remediation outcomes during the reporting period.
03
Device Control & Compliance
An overview of device posture, policy enforcement, and compliance status across managed endpoints and access controls.
04
Vulnerability Posture Report
Prioritized insight into patch status, high-risk exposures, and remediation progress across the environment.
05
Configuration Health Report
A review of baseline alignment, control health, and configuration drift requiring attention or remediation.
06
Email & Network Audit Report
Audit-ready reporting on email security events, network activity logs, and retained evidence for review and investigation.
IT Support Service Lifecycle
Phase 1
Assessment & Baselining
Weeks 1–2
Discovery & Gap Analysis
Identify all devices, users, and existing vulnerabilities across the organization
Security Baselines
Establish core security configurations required for your specific industry
Policy Creation
Draft Device Control and Conditional Access rules for your environment
Phase 2
Deployment & Hardening
Weeks 3–4
Agent Rollout & MDM
Deploy sensors to all endpoints and enroll into Device Compliance (MDM)
Core Defenses
Enable NGAV, Endpoint Firewall Management, and Network Protection
ASR Rules
Block macro scripts and lock down vulnerable behaviors across endpoints
Phase 3
Continuous Monitoring
Ongoing
EDR Streaming
Continuously stream telemetry from endpoints to detect advanced threats bypassing traditional AV
Vulnerability Management
Constant scanning for newly discovered software flaws and misconfigurations before they are exploited
Phase 4
Incident Response & Remediation
Ongoing
Automated Remediation (AIR)
AI-driven playbooks instantly isolate compromised machines and kill malicious processes
Manual Intervention
Advanced remediation based on EDR alerts when human expertise is required
Phase 5
Compliance & Reporting
Monthly / Quarterly
Audit Log Retention
Security logs stored securely to meet compliance mandates and audit requirements
Executive Reporting
Leadership reports on blocked threats, device compliance health, and evolving security posture
Explore Our Additional Services
Contact Us
Contact us for questions, technical assistance or collaboration opportunities.
